Dealing with Customer Service Incidents and Complaints
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation for incident reporting, and how to handle difficult customers. Dealing with Customer Service Incidents and Complaints
Dealing with Customer Service Incidents and Complaints
Online
$49
Annual Subscription